Privacy Policy

PRIVACY POLICY

BestAlicante Transfers.com

At BestAlicante Transfers.com, the privacy of our customers is a top priority. This document outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for the processing of data collected through this website is the owner of BestAlicante Transfers.com (hereinafter, “the Company”). For any inquiries regarding privacy, you can contact us through our official customer service channel.

2. Data We Collect

For the proper provision of the transfer service, we request the following data:

  • First and last name.
  • Email address and contact phone number.
  • Flight details (flight number, arrival/departure time).
  • Origin and destination addresses.
  • Payment information (processed through secure external payment gateways).

3. Purpose of Data Processing

Your data is used exclusively to:

  • Manage and confirm your transfer bookings.
  • Communicate changes to the service or coordinate the pick-up with the driver.
  • Issue invoices and manage payments.
  • Comply with legal and accounting obligations.

4. Legal Basis

The legal basis for processing your data is the execution of a contract (the transport booking) and the explicit consent granted when accepting this policy at the time of booking.

5. Data Retention

Personal data will be kept for as long as necessary to fulfill the purpose for which it was collected, and to determine any potential liabilities that may arise from said purpose and data processing.

6. Your Rights

You have the right to access, rectify, delete your data, limit its processing, or object to it, as well as the right to data portability. To exercise these rights, please send a written communication to our contact email address, attaching a copy of your ID card (DNI) or equivalent document.

 

 

CANCELLATION AND BOOKING POLICY

BestAlicante Transfers.com

To ensure the efficiency of our service and the availability of our vehicles, BestAlicante Transfers.com applies the following commercial terms:

1. Booking Deadlines

Minimum advance notice: All bookings must be made at least 24 hours in advance of the requested pick-up time. Requests made with less than 24 hours’ notice will be subject to manual confirmation by our team and are not automatically guaranteed.

2. Cancellation Policy

We understand that plans can change. Our cancellation policy is governed by the following timeframes:

A. Free Cancellation
If the cancellation is communicated more than 48 hours in advance of the scheduled service time, the customer will be entitled to a 100% refund of the amount paid (excluding potential bank fees beyond our control).

B. Late Cancellation
If the cancellation is made less than 48 hours prior to the service time, there will be no right to any return or refund. The 100% charge will be maintained as compensation for blocking the vehicle and the loss of the service.

3. Modifications

Any changes to the booking (schedule, pick-up location, vehicle type) must be notified at least 24 hours in advance. Changes are subject to availability and may incur additional costs.

4. No-Show

In the event that the customer does not appear at the meeting point after the courtesy waiting time (60 minutes at airports, 15 minutes at other addresses) and there has been no prior communication, the service will be considered completed and no refund will be issued.